Standing Complaints Committee (SCC)
The Standing Complaints Committee (SCC) is a sub-committee of the HAP Board and is elected by the Board for the purpose of investigating complaints against members agencies.
The SCC is composed of three members and two alternates and must include: one person who is not an employee, volunteer or trustee of a member agency, two persons from member agencies, and two alternates from different member agencies. Board members are eligible to be elected to the SCC and members are elected for a two year period (renewable).
Download the full Complaints Against Member Agencies Procedures.
To find out more about our complaints handling services visit the following pages:
At October 2009, the composition of the SCC was as follows:
- Agyedho Othwonth Bwogo (Independent)
- Thorkild Hoyer (Full-member representative for DanChurchAid)
- Laura Cometta (Full-member representative for Concern Worldwide)
with the alernates being:
- Shaista Bukhari (Associate member representative for Women's Rights Association, Mulltan Pakistan)
- Yasser Dawhoud (Full-member representative for Naba'a)
The 2009 Humanitarian Accountability Report opens with an overview of the principal developments and trends in relation to accountability in the humanitarian system in 2009, written by John Borton. The report highlights the main challenges to improving accountability to crisis-affected communities
Regulation can help organisations to realise that the world has moved on - that a different sort of provision is needed.
Margaret Bolton, National Council of Voluntary Organisations, 2005
