HAP Principles of Accountability

The seven HAP Principles of Accountability, developed in 2003, are:

Commitment to humanitarian standards and rights
Members state their commitment to respect and foster humanitarian standards and the rights of beneficiaries.
Setting standards and building capacity
- Members set a framework of accountability to their stakeholders.
- Members set and periodically review their standards and performance indicators, and revise them if necessary.
- Members provide appropriate training in the use and implementation of standards.
Communication
Members inform, and consult with, stakeholders, particularly beneficiaries and staff, about the standards adopted, programmes to be undertaken and mechanisms available for addressing concerns.
Participation in programmes
Members involve beneficiaries in the planning, implementation, monitoring and evaluation of programmes and report to them on progress, subject only to serious operational constraints.
Monitoring and reporting on compliance
- Members involve beneficiaries and staff when they monitor and revise standards.
- Members regularly monitor and evaluate compliance with standards, using robust
  processes.
- Members report at least annually to stakeholders, including beneficiaries, on compliance with standards. Reporting may take a variety of forms.
Addressing complaints
Members enable beneficiaries and staff to report complaints and seek redress safely.
Implementing partners
Members are committed to the implementation of these principles if and when working through implementation partners.

The HAP Principles of Accountability are available in the following languages:

Bahasa (pdf, 370 Kb)
Bangla (pdf, 673 Kb)
Burmese (pdf, 2 Mb)
English (pdf, 490 Kb)
French (pdf, 500 Kb)
Khmer (pdf, 115 Kb)
Pashto (pdf, 930 Kb)
Sinhala (pdf, 1 Mb)
Spanish (pdf, 105 Kb)
Tamil (pdf, 806 Kb)
Urdu (pdf, 434 Kb)

Kindly note that the English version is the master from which all translations derive. If you have any comments about a translation you can contact us at secretariat@hapinternational.org or you can contact the translation's author whenever possible.