Working with partners
Accountability Briefing: Handling Community Feedback / Complaints (CAFOD, 2010). This document provides a basic step-by-step guide for partners of the Catholic Agency For Overseas Development to handle community feedback and complaints as part of development and/or humanitarian projects. Available in English, French, Spanish and Portuguese.
From a Partners Perspective (Christian Aid, 2009). In 2007, Christian Aid supported the training of key programme staff from Christian Community Services Mount Kenya East on accountability by HAP. Following agreement from staff that these issues were crucial to achieving better effectiveness, an action plan was developed to roll out HAP principles in programme work. Processes adopted by Christian Community Services Mount Kenya East to increase accountability have included information sharing on project budgets, community planning sessions, project committee and community participation in monitoring and evaluation. The benefit of this focus on accountability has already started to be seen in the communities that Christian Community Services Mount Kenya East supports.
Visiting a project office of OfERR (a partner of Christian Aid and DanChurchAid) to meet project staff and volunteers, Sri Lanka Sept 2009
"People know from the manyatas, maybe their elders have told them, that so and so has been selected [as a beneficiary] but when they saw the names [on the notice board] they were satisfied and knew it was true, and everything was confirmed. And the person selected knew they were among the group."
Anna-Maria Aliaro lives in Korr, North Kenya, where Tearfund ran a programme from June 2006 to October 2007 in response to the drought.
