"Accountability is not rocket science. Have community expectations been understood, were they built into the design and implementation process, did we deliver on them, were they provided opportunity for input into the projects and did we avoid doing harm in the process? Simple, but hard to get the ops teams to consistently do this without the frameworks and the people. The inclusion of a Humanitarian Accountability Team and the HAP framework in our program made this more than possible. I would never go into another emergency response without an Humanitarian Accountability Team. The value added to this program was tremendous."
Andrew Lanyon, Operations Director (Program Implementation) Lanka Tsunami Response Team, World Vision International
