Services

The links below provide a price guide and a short description of each service offered by HAP. For a more detailed description of all capacity building and organisational development services, download the Capacity Building and Organisational Development 2010 Services and Price Guide .

* Please note that a number of service prices are currently under review and will be increased following  a consultation process with members. If you would like your organisation to participate in the consultation, please contact Pascale Guillot at pguillot (at) hapinternational.org. The new prices for baseline analyses and certification audits will be confirmed and publicised shortly.

• Basic accountability services

  • Accountability and Quality Management Workshop

• Advanced accountability services

  • Designing an Accountability Framework

  • HAP Standard Baseline Analysis

• Certification services

  • HAP Standard Certification Audit

  • HAP Standard Certification Mid-Term Progress Audit

• Specialised complaints management services

  • Complaints and Response Systems Workshop

  • Building Safer Organisations - Investigation Learning Programme  

• Field Support Services

• Peer Support Services 

HAP's Pricing Policy

Fees for HAP's services are informed by four principles:

1. Financial Participation: With continuing donor support for HAP’s capacity building programme, HAP is able to offer its services to full members at less than their actual cost. Occasional adjustments to the proportion of the agency's contribution against the real cost of services are required, however, to ensure a continued high quality service in the context of changing circumstances.
2. Full HAP Members come first: Priority is given to full members of HAP when scheduling services. Furthermore, for most services HAP charges non-members and associate members, when applicable, double the full-member rate.
3. Smaller agencies pay less: HAP charges a small agency rate for agencies with an average annual total expenditure of less than five million Swiss francs. The small agency rate is normally set at half the standard rate.
4. No geographical bias: HAP charges a flat rate for its services, irrespective of the location of the agency. 

Please note that this list of services is reviewed regularly to take into account experience, level of demand and feedback, and that availability, format and prices may vary from that described above. 

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