Projects

HAP’s Regulatory, Development and Policy Services teams help members improve their accountability to disaster survivors. They facilitate standard setting, certification, training, research and specialised advice and support.

Regulatory Services

Regulatory Services uses the power of self-regulation to help agencies hold themselves accountable to beneficiaries. It helps agencies achieve:

• certification against the Standard

• accreditation as HAP certifying body

• high-quality complaints handling

Development services

Development Services is the spring board for organizational change. It helps agencies meet and exceed their commitments to accountability by providing:

• training on the HAP Standard and complaints handling for staff

• peer-to-peer support for in-house accountability leaders

• field support for accountable programming in protracted and acute emergencies

Policy services

Policy Services generates and disseminates knowledge on good practices in humanitarian accountability through:

• research
  

• standard-setting

• communications within and outside the humanitarian community

"I welcome HAP's own efforts to ensure continuous improvements and lesson learning by launching a review of the Standard later this year. In my view, with minor tweaks, it could become the basis for improving the management practices of development, rehabilitation, environmental and human rights agencies too. " My own conviction that we must improve our record of disaster risk reduction would also be well served if this were to happen. "

Gareth Thomas - UK Under Secretary of State for International Development - 28 May 2008

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