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Advanced accountability

HAP offers advanced services for agencies that enrol in the HAP certification scheme. To access these services, an agency must first make a formal commitment by registering online. This is a simple procedure that can be accessed by clicking on the "enrol" button below.

Advanced services for enrolled agencies include:

  • Designing an accountability framework   

  • HAP Standard baseline analysis

  • Specialised complaints-handling training 

If you would like to discuss any of our advanced accountability services, please email us at secretariat@hapinternational.org

 

Back to services list     Enrol

Tracking community complaints, Bangladesh March 2008

"Highly skilled staff who had worked for other NGOs were genuinely motivated to work for Medair because of our commitment to beneficiary accountability."

Fiona Daborn Medair, Indonesia

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