Training
Learning and Development Programmes
HAP learning and development programmes can be roughly divided into three categories:
1. Introductory Presentations
2. Humanitarian Accountability Workshops
This section also contains specific information regarding Complaints Management Training
3. BSO Training Programmes
Training Resource Support
HAP also offers support to others in their efforts to "spread the word" about humanitarian accountability. For example;
-
Training materials and some basic powerpoints are updated from time to time and are available to
download.
-
HAP staff are happy to consult with people designing and delivering training in humanitarian accountability.
-
HAP will "train trainers" and / or co-train in member agencies to enable them to roll out programmes with greater capacity.
1. Introductory Presentations
Introductory presentations are tailored to the situation of individual organisations, who might be, for example:
- A new member or an agency considering membership
- Renewing their commitment to humanitarian accountability
- Rolling out new accountability initiatives, or
- Preparing for a baseline or certification
Introductory presentations aim to be interactive and informative, and generally touch upon a combination of the following topics:
- Defining the problem that HAP aims to address
- Humanitarian Accountability
- Humanitarian Quality Management
- HAP background and services
- The HAP 2007 Standard in Humanitarian Accountability and Quality Management
- HAP Certification
- HAP and the Quality and Accountability Initiatives
2. Humanitarian Accountability Workshops
As part of an overall aim to build capacity in humanitarian accountability and quality management, HAP staff design and deliver a range of tailored workshops to meet the needs of members and other stakeholders.
Humanitarian accountability workshops are not provided according to a timetable throughout the year, rather they are requested and scheduled according to need, targeting single organisations, regional teams and networks , and strategic events.
Workshops may be designed in order to, for example:
- Improve knowledge in humanitarian accountability and the HAP 2007 Standard
- Develop skills to comply with the benchmarks
- Improve capacity during an emergency response
- Work with partners on accountability
- Design and plan accountability initiatives, such as a complaints handling mechanism
- Prepare for a baseline analysis or address the findings of a baseline prior to certification
Specific topics overall or within humanitarian accountability workshops might therefore include:
- An introduction to Humanitarian Accountability
- The HAP standard, including each of the benchmarks
- Humanitarian Quality Management
- The Humanitarian Accountability Framework
- Beneficiary participation
- Complaints handling and response
- Communication and transparency
- Organisation change and the role of accountability leaders
- Complying with the standard in an emergency setting
Complaints Management Training
Of particular note and demand are our workshops in complaints handling and response mechanisms. In the development of these programmes, HAP pooled its longstanding expertise with that of Building Safer Organisations to promote the perspective that humanitarian organizations are unable to meaningfully identify and address serious issues such as that of sexual exploitation and abuse without trusted and well functioning complaints and response mechanisms that welcome complaints at any level. Logically, if beneficiaries or staff do not feel confident that complaints about the day-to-day issues that affect their lives will be dealt with effectively and respectfully, they are unlikely to come forward with highly sensitive allegations.
HAP’s workshops in complaints management assist participants to, for example;
- Understand the requirements of an effective complaints mechanism,
- Collaborate with beneficiaries to design unique and situation specific mechanisms that meet local needs,
- Identify interpersonal and organisational barriers to complaining,
- Learn to classify complaints and formulate appropriate responses, and
- Plan for the establishment of mechanisms at an organisational level.
HAP training aims to be dynamic, active and experiential, utilising a variety of activities and approaches to lead participants through the learning cycle and to integrate learning.
Training materials available to download
Right click on the links to save the files
Introduction to humanitarian accountability and HAP: a series of slides organised in topic areas, designed as a collected resource for building a presentation.
Self Assessment Against the Benchmarks: A learning and development tool that can be used in a range of situations, including training
In 2006, HAP commissioned the design of a series of training modules aiming to enhance training on the principles of humanitarian accountability. This training does not, therefore, cover the HAP 2007 Standard, but rather, focuses upon the principles upon which the standard is based. The materials consist of an introductory module and 7 more detailed modules. These modules are designed to be adapted and used as relevant.
Introductory module download pdf format
Introductory module - Word format download
Learning Materials module - pdf format download
Learning Materials module - Word format download
Accompanying PowerPoints:
Building Safer Organisations training materials:
BSO Guidelines: Receiving and Investigating Allegations of Abuse and Exploitation by Humanitarian Workers
BSO Handbook: Training Materials on Receiving and Investigating Allegations of Abuse and Exploitation by Humanitarian Workers
