Complaints Handling Training
There are two specialised complaints management learning and development services. HAP members are prioritised and selection of participants is based on relevant experience, gender and geographical equity, space availability and date of application. For more information and on-line booking click on the links below:
- Complaints and Response Systems Workshop
- BSO Investigation Learning Programme
2011 Events Calendar
Location
|
Event
|
Date
|
| Bangkok - Thailand* |
Training of Trainers on Accountability - by invitation only |
01 - 03 March 2011 |
| Bangkok - Thailand |
Presentation on HAP's study "Change starts with us" - Effectiveness of measures taken on prevention of sexual exploitation and abuse by aid workers - Network event |
04 March 2011 |
| Geneva, Switzerland* |
Sole Agency Workshop on Managing Complaints and Investigations - ACT Alliance Geneva - by invitation only |
15 - 16 March 2011 |
| London - United Kingdom |
Presentation on HAP's study "Change starts with us" - Effectiveness of measures taken on prevention of sexual exploitation and abuse by aid workers - Network event for Senior Managers |
30 March 2011 |
| London - United Kingdomd |
Presentation on HAP's study "Change starts with us" - Effectiveness of measures taken on prevention of sexual exploitation and abuse by aid workers - Network event for field practitioners |
31 March 2011 |
| Nairobi, Kenya** |
Open Workshop on Complaints Handling Mechanisms |
5 - 8 April 2011 |
| Kathmandu, Nepal* |
Training of Trainers on Complaints and Response Mechanisms - by invitation only |
24 - 27 Mai 2011 |
| Geneva, Switzerland |
Conference on Protection of Sexual Exploitation and Abuse by aid workers |
11 May 2011 |
| Geneva, Switzerland |
9th HAP General Assembly |
12 - 13 May 2011 |
Haiti**
|
Open Workshop on Complaints Handling Mechanism |
November 2011 |
Pakistan**
|
Open Workshop on Complaints and Response Mechanism |
October 2011 |
Pakistan**
|
Open Workshop on Investigations |
October 2011 |
| Haiti** |
Open Workshop on Investigations |
November 2011 |
Geneva, Switzerland
|
Open Workshop on Accountability (Module 1 of a 3-day module) |
29 September 2011 |
| Sierra Leonei* |
Training of Trainers on Accountability - by invitation only |
17 - 19 August 2011 |
| Geneva, Switzerland |
Open Workshop on Complaints and Response Mechanisms (Module 2 of a 3-day module) |
27 October 2011 |
| Geneva, Switzerland |
Open Workshop on Investigations (Module 3 of a 3 day module) |
24 November 2011 |
| Liberia** |
Training of Trainers on Complaints and Response Mechanisms - by invitation only |
26 - 30 September 2011 |
*attendance by invitation only
**to be confirmed
Back to services list Booking forms
.jpg)
HAP staff visit a Save the Children project in Laputta, Myanmar in March 2009
"If the majority of aid agencies responding to the tsunami had in fact been able to draw on and apply the HAP standards, then I have no doubt that the quality and impact of the response would have been enormously improved.
I am delighted that this is now a possibility and that the next generation of disaster survivors will be even better served by humanitarian agencies."
Gareth Thomas MP - UK Under Secretary of State for International Development - 28 May 2008
