Complaints Handling
HAP provides specialised advice and support in relation to complaints handling systems. These are:
Complaints present agencies with significant opportunities to improve services and strengthen relationships with stakeholders as well as to test assumptions about community needs. Good complaints handling systems also allow beneficiaries to enforce agencies’ claims about quality and accountability. On the other hand, mishandled complaints can undermine community confidence in agencies and even compromise security.
To find out more about our Complaints Handling Unit please contact Smruti Patel.
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ACT International staff in Darfur, Monitoring and Evaluation meeting, August 2009
"A person may cause evil to others not only by his actions but by his inaction, and in either case he is justly accountable to them for the injury."
John Stuart Mill - English economist & philosopher (1806 - 1873)
