Complaints Handling

HAP provides specialised advice and support in relation to complaints handling systems. These are:

Specialised complaints-handling training
Complaints advisory service
Handling complaints against HAP Members

Complaints present agencies with significant opportunities to improve services and strengthen relationships with stakeholders as well as to test assumptions about community needs. Good complaints handling systems also allow beneficiaries to enforce agencies’ claims about quality and accountability. On the other hand, mishandled complaints can undermine community confidence in agencies and even compromise security.

To find out more about our Complaints Handling Unit please contact Smruti Patel.

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