Complaints Advisory Service
HAP provides a completely confidential complaints advisory service. If you need advice about what may justify making a complaint, or how to submit a complaint against a HAP member, or against staff or consultants working for the HAP Secretariat, please contact the Regulatory Services Director either by phoning +41 22 788 16 43 or e-mail.
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Temporary School, Bk Kan Pay village, Twantay, Myanmar, July 2008
Working towards the HAP certification forced us to really scrutinise our work, it was a positive step and will inspire us to strive towards continually improving our work with poor communities worldwide.
Nick Guttmann, Christian Aid, December 2009
