Complaints Advisory Service
HAP provides a completely confidential complaints advisory service. If you need advice about what may justify making a complaint, or how to submit a complaint against a HAP member, or against staff or consultants working for the HAP Secretariat, please contact the Regulatory Services Director either by phoning +41227881643 or email by clicking here.
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Reviewing communication channels, Kenya August 2007
"If you are just very transparent to them [the community] and give them a clear picture about what the project does and what is going on then they will just accept and be grateful...If you just tell them the truth and what you have at that time in hand. If what you have is little just put in front of them, tell them "I have just this much of things and I need only five people [to be chosen for the beneficiary list] so you select your own people."
Anna-Maria Aliaro lives in Korr, North Kenya, where Tearfund ran a programme from June 2006 to October 2007 in response to the drought.
