Publications

♦ Complaints Handling Unit Research

The most recently commissioned research, conducted by Kristi Lattu, was released on 25 June, 2008. This report, To complain or not to complain: still the question, is the result of seven months participatory-based research with nearly 300 disaster survivors in Kenya, Namibia and Thailand.

The study is available to download from our Resource section and by clicking To complain or not to complain!

♦ NEW! The Guide to the HAP Standard

The Guide to the HAP Standard is a companion to the Humanitarian Accountability and Quality Management Standard (2007). Aimed at leaders, managers and staff of humanitarian agencies, it is also relevant to individuals and organizations generally interested in accountability and humanitarian affairs.

The Guide explains:

the HAP Standard 2007
how agencies can meet the Standard
how agencies are certified against the standard
how agencies can apply for certification

Order your copy of the Guide to the HAP Standard from Oxfam Publishing.

♦ BSO Handbook and Guidelines

The BSO Handbook and Guideline assist trained investigators and managers to implement good investigation practices in the field. A compilation of the materials used by BSO facilitators, the Handbook is a reference for facilitators and former BSO workshop participants. The Guidelines, on the other hand, build on the IASC’s draft Model Complaints and Investigation Procedure and Guidance and accompany organizations from the first step of designing accessible complaints mechanisms to the final step of writing the investigation reports.

Read the Handbook and Guidelines.

♦ Newsletter

BSO’s newsletter, ‘The Investigator’, is a forum for raising issues and show-casing initiatives related to the problem of sexual exploitation and abuse. As of Spring 2008, the BSO newsletter will expand to include contributions from other HAP projects.

♦ The Humanitarian Accountability Report 2006

HAP’s Humanitarian Accountability Report 2006 reviews the progress made towards strengthening accountability norms and practices in the humanitarian sector in 2006. It also details HAP’s work in the 2006 calendar year and its financial situation.