Standard
Introducing the HAP Standard 2007
The HAP 2007 Standard in Humanitarian Accountability and Quality Management is a quality assurance tool for humanitarian organizations. By comparing an organization's processes, policies and products to the Standard's six benchmarks, it is possible to measure how well the organization assures quality and accountability in its humanitarian work.
Agencies that comply with the Standard:
- declare their commitment to HAP’s Principles of Humanitarian Action and to their own Humanitarian Accountability Framework
- develop and implement a Humanitarian Quality Management System
- provide key information about quality management to key stakeholders
- enable beneficiaries and their representatives to participate in programme decisions and give their informed consent
- determine the competencies and development needs of staff
- establish and implement complaints-handling procedures
-
establish a process of continual improvement
Simple really!
"I welcome HAP's own efforts to ensure continuous improvements and lesson learning by launching a review of the Standard later this year.
In my view, with minor tweaks, it could become the basis for improving the management practices of development, rehabilitation, environmental and human rights agencies too. "
My own conviction that we must improve our record of disaster risk reduction would also be well served if this were to happen. "
Gareth Thomas - UK Under Secretary of State for International Development - 28 May 2008
