Benchmarks

Tools for testing compliance

Organizations that comply with the HAP 2007 Standard in Humanitarian Accountability and Quality Management can demonstrate that they meet six performance benchmarks.

Benchmark 1: Humanitarian quality management

The agency shall establish a humanitarian quality management system. A humanitarian quality management system is a designated set of processes that enable continual improvement in an agency’s performance in meeting the essential needs, and respecting the dignity, of disaster survivors.

Benchmark 2: Transparency

The agency shall make the following information publicly available to intended beneficiaries, disaster-affected communities, agency staff and other specified stakeholders: (a) organisational background; (b) humanitarian accountability framework; (c) humanitarian plan; (d) progress reports; and (e) complaints handling procedures.

Benchmark 3: Beneficiary participation

The agency shall enable beneficiaries and their representatives to participate in program decisions and seek their informed consent.

Benchmark 4: Staff competencies

The agency shall determine the competencies, attitudes and development needs of staff required to implement its humanitarian quality management system.

Benchmark 5: Complaints handling

The agency shall establish and implement complaints-handling procedures that are effective, accessible and safe for intended beneficiaries, disaster-affected communities, agency staff, humanitarian partners and other specified bodies.

Benchmark 6: Continual improvement

The agency shall establish a process of continual improvement for its humanitarian accountability framework and humanitarian quality management system

Self-Assessment

Review your agency's level of humanitarian accountability by conducting this self-assessment against the 6 benchmarks

Download the self assessment