HAP 2007 Standard

The HAP 2007 Standard

The HAP 2007 Standard in Humanitarian Accountability and Quality Management is a quality assurance tool for humanitarian organisations. By comparing an organisation's processes, policies and products to the Standard, it is possible to measure how well the organisation assures quality and accountability in its humanitarian work.

Agencies that comply with the Standard:

declare their commitment to HAP’s Principles of Humanitarian Action and to their own Humanitarian Accountability Framework and develop a management system that enables the implementation of these commitments
provide key information about quality management to key stakeholders
enable beneficiaries and their representatives to participate in programme decisions and give their informed consent
determine the competencies and development needs of staff
establish and implement complaints-handling systems
establish a process of continual improvement

The HAP 2007 Standard is also available in French, Spanish and Urdu with more languages being made available shortly. The Six benchmarks, contained within the Standard, have been translated into Arabic and Bengali.