HAP 2007 Standard
The HAP 2007 Standard
The HAP 2007 Standard in Humanitarian Accountability and Quality Management is a quality assurance tool for humanitarian organisations. By comparing an organisation's processes, policies and products to the Standard, it is possible to measure how well the organisation assures quality and accountability in its humanitarian work.
Agencies that comply with the Standard:
- declare their commitment to HAP’s Principles of Humanitarian Action and to their own Humanitarian Accountability Framework and develop a management system that enables the implementation of these commitments
- provide key information about quality management to key stakeholders
- enable beneficiaries and their representatives to participate in programme decisions and give their informed consent
- determine the competencies and development needs of staff
- establish and implement complaints-handling systems
-
establish a process of continual improvement
The HAP 2007 Standard (English) is also available in:
Amharic, French, Georgian,Myanmar (Burmese)
Sinhala, Spanish, Tamil, and Urdu
The Six benchmarks, contained within the Standard, have been translated into Arabic.
Where there is power let there be accountability
Adrian Henriques, Professor of Accountability at Middlesex University, UK quoted in Are NGOs doing enough to make themselves accountable, Ethical Corporation Magazine, August 2007.
