Standard
Introducing the HAP Standard 2007
The HAP 2007 Standard in Humanitarian Accountability and Quality Management is a quality assurance tool for humanitarian organizations. By comparing an organization's processes, policies and products to the Standard's six benchmarks, it is possible to measure how well the organization assures quality and accountability in its humanitarian work.
Agencies that comply with the Standard:
- declare their commitment to HAP’s Principles of Humanitarian Action and to their own Humanitarian Accountability Framework
- develop and implement a Humanitarian Quality Management System
- provide key information about quality management to key stakeholders
- enable beneficiaries and their representatives to participate in programme decisions and give their informed consent
- determine the competencies and development needs of staff
- establish and implement complaints-handling procedures
-
establish a process of continual improvement
Simple really!
"The problem of power is how to achieve its responsible use rather than its irresponsible and indulgent use - of how to get men of power to live for the public rather than off the public."
Robert F. Kennedy - 'I Remember, I Believe,' The Pursuit of Justice, 1964
US politician (1925 - 1968)
